FAQs
Common queries answered
Refund & Return FAQs
Yes. We offer a 30-day return or exchange policy for all regular-priced items.
If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery — no questions asked.
Please note that clearance, sale, or final-sale items are not eligible for return or exchange.
Returned items must be unused, in their original packaging, and with all tags attached.
If the return is due to our error or a product issue (e.g., damaged, defective, or wrong item sent),we will cover all return shipping costs or provide a prepaid return label.
If the return is due to personal preference or change of mind,
the customer will be responsible for the return shipping fee.
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days back to your original payment method.
We process refunds immediately upon receiving your returned item.
Depending on your payment method or bank, it usually takes 2–3 business days for the funds to appear in your account.
Yes, exchanges are accepted within 30 days of delivery.
If you wish to exchange your item for a different size, color, or model, please contact our customer service team first.
Return shipping for exchanges is covered by the customer, unless the exchange is due to a product defect or shipping error on our part.
🚚 Shipping & Delivery FAQs
We offer worldwide shipping at a flat rate of $9.99 USD.
Enjoy free shipping on all orders over $99 USD (after discounts).
- Order Processing: 1–2 business days
- Standard Shipping: 7–15 business days
- Fast Delivery Items (US only): Delivered within 3 business days
Please note that delivery times may vary depending on the destination country, local customs clearance, and carrier delays.
If you need to update your shipping address, please contact us as soon as possible.
Address changes can be made before your order is processed and shipped.
Once the order has been dispatched, we are unable to modify the address, and we cannot be held responsible for lost packages due to incorrect addresses.
Some countries may charge additional customs duties or import taxes upon arrival.
These fees are determined by local customs authorities and must be paid by the customer.
If your package is lost in transit or arrives damaged, please contact our customer service team:
- For lost packages, contact us within 48 hours after the expected delivery date.
- For damaged packages, contact us immediately upon receipt.
Please take photos of the damaged packaging and items, and keep all packaging materials until the issue is resolved.
We will work directly with the carrier to investigate and arrange a replacement or refund as appropriate.
Still have questions?
Our friendly team is always here to help — whether it’s about shipping, returns, or your cat’s next favorite product.